FedEx is an American multinational courier delivery services company with their Headquarters in Memphis, Tennessee. FedEx has 4 different networks that operate independently of each other in order to deliver the best possible service to each customer. The four FedEx network are 1) FedEx Services which includes FedEx Office and FedEx Trade Networks, 2) FedEx Express, 3) FedEx Ground, and 4) FedEx Freight. FedEx services include technology and services customers need such as solutions for global supply chain, e-commerce, and any other business challenges. FedEx Express services more than 220 countries and territories and also covers U.S. street address and provides air-ground services through over 650 airports worldwide. FedEx Ground provides residential service through FedEx Home Delivery and FedEx SmartPost as well as business to business delivery. FedEx Freight offers less than truck load (LTL) options for customers based on their needs, FedEx offers these services throughout the U.S., Canada, Mexico, Puerto Rico, as well as the Virgin Islands.
Federal Express, which was the name used from 1971-1994 was founded in Little Rock, Arkansas in 1971 then in 1973 relocated to Memphis, Tennessee. Federal Express made a great achievement in 1973; on the first night of continuous operations, they were able to deliver 186 packages overnight to 25 U.S. cities. which was the birth of the modern air/ground express industry. In 1979, Federal Express launched COSMOS (Customers, Operations, and Services Master Online System) which helped manage people, track packages, vehicles, and weather in real time. In 1994, Federal Express officially starts using “FedEx” and sets up fedex.com which was the first transportation website that allowed customers to track their packages and make business with FedEx via the internet. FedEx continues to make innovations and implements different ideas in order to expand their business and be the best at what they do.
The culture at FedEx is unique, as Phil Resendiz, Managing Director – Chicago District, likes to call it. During our interview with his he stated that the work environment at FedEx is great, that everyone likes to work together with each other to help build each other and reach the goals of the company. As Rajesh Subramania, FedEx Vice-President and CMO, said during a conference, their culture is what ultimately differentiates them from other companies and from working with FedEx he knows that the employees are well aware of that. Since day one FedEx has understood the importance of their people and that success of a company starts with the people on the front lines, the drivers, and the customer service agents who work their hardest day to day. (Adamson, 2017) It is extremely important to treat all your employees with respect and make them feel worthy and appreciated regardless of their job title or country they work at. Once a company treats employees the right way they will go to extremes for that company which will in the long run benefit the company. Because of the priority FedEx puts on its employees, they have become a great place to work and according to the American Express article, in 2010 FedEx was named one of the best places to work, a title that they have received for 11 of the past 12 years then. (Edge, 2010) There are many reasons for being such a great place to work for including in depth training for their roles, promotion within, and work/life balance. Aside from those benefits, FedEx also provides “people help” benefits which provides FedEx employees with many resources to deal with difficult times they can be facing at any point of their life. (Edge, 2010) To top of the importance FedEx gives to their employees, they also share information with them and listen to their feedback. FedEx keeps their employees on the loop when it comes to newletters, blogs, meetings, and events; FedEx is well aware that their employees are a good source of ideas and innovation and conduct online surveys and feedback sessions to discuss the results. (Edge, 2010) Small things like this that a lot of employers find insignificant is extremely appreciated by employees and really lets them feel like they are part of the big picture and not just anybody down the line working for the success of others.
Aside from FedEx caring about their employees, they also take Social Responsibility seriously and do a lot to help their community. FedEx picked top charities to help out by taking employees thoughts about issues they care about and do services to help out in those issues and now have thousands of passionate and active volunteers. (Edge, 2010) FedEx has also helped out a lot during natural disasters by delivering aid when it’s most needed. In the aftermath of hurricanes, earthquakes and other natural disasters in 2017, FedEx delivered 1) 20,000 meals to Houston after Hurricane Harvey, 2) 120 tons of relief to Mexico after the earthquake, 3) 80 tons of medical supplies and water, 50,000 meals, and $11 million worth of Direct Relief aid to Florida, 4) 150 shelter animals from Miami to facilities in other states, 5) 6,300 tons of relief and other cargo to Puerto Rico, and 6) food and water to first responders and people affected by the California wildfires. (FedEx, 2017) “In addition to in-kind shipping, FedEx team members volunteered on the ground, offering hands-on help with rescues, cleanup and rebuilding. In Mexico alone, 800 team members got involved in rescue efforts.” (FedEx, 2017)
FedEx is well aware that without their customers, they will be nowhere and they make sure that their employees know that as well. FedEx has a brand idea that they call “The Purple Promise” which means that they will do anything in their power to make sure that every FedEx experience is outstanding. Every employee working for FedEx understands and believes that promise so they try their hardest to live up to that promise with every package that’s delivered, and FedEx delivers 12 million packages everyday worldwide so they must be able to deliver that “Purple Promise” to all the customers they service on a daily basis regardless of the country of service.
A company that shows they seriously care about their employees and also about their community really shows they have a great work environment/culture. Their culture is one of the things that makes FedEx such a good company to work for and truly is what differentiates them from any other company to work for. If FedEx continues to treat their employees the way they do now, they will have loyal employees that are willing to do even the impossible to keep FedEx at the top of their competition. Also, if they continue to show how much they care about their community by helping out as much as they can, especially during tough times, they will have thankful employees continue to make business with them because as much as they care about their community, they care about making things right with the customers as well.